How long does delivery take?

5-8 business days normally. Please note that shipments can occasionally be delayed due to unforeseen circumstances. You’ll receive a shipping confirmation email with a tracking number as soon as your order has been shipped. Please allow 24 hours for the tracking number to become active.

How will my delivery be shipped?

Amazon as our logistics partner to ship out Conkote products in US. They will choose the carrier that they think works best for our customers.

I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

Can I change the delivery address of my package after it has been shipped out?

For security purposes, we cannot change the shipment once the product is en route.

What do I need to do when I received a different product than what I ordered?
Please contact our support team at contact@winnermedical.com

Winner is committed to high-quality products for your Healthy.As part of our commitment, every winner /Dimora product is backed by a 7-Day Satisfaction Guarantee.

HOW CAN I CANCEL MY ORDER?

Before the order is shipped to your location, you will receive a confirmation from our distributors. If you wish to cancel the order or part of it you can do so on call prior to delivery.
In such cases, the order will be cancelled and will initiate the refund within 48 business hours post the cancellation request.

Please Note: Returns will not be accepted under the following conditions:
• Product is damaged due to misuse/overuse
• Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged.
• Serial Number is tampered
• Product is used or altered
• If request is initiated after days of order delivery.
• sale items or gift cards.
• Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please get in touch if you have questions or concerns about your specific item.contact@winnermedical.com.

HOW DO I INITIATE A RETURN?

step 1: Within days of receiving the order, follow one of the following steps: Contact our Customer Support team via email on contact@winnermedical.com.

Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly share an image of the product and the invoice for our reference through email.

Step 3: We will be responsible to pick the item from you. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

HOW WILL I GET REFUNDED FOR THE RETURNED ORDERS AND HOW LONG WILL THIS PROCESS TAKE PLACE?

• In case of cancellation before shipment, we will process the refund within 2 business days after receiving the cancellation request.
• In case of cancellation request for orders already shipped, refund will be initiated after the product is delivered back to us and the quality of the products are verified.
• Within 7-10 business days from the day of initiating the refund, you should receive a refund via the initial method of payment used to place the order.